#AskAnEmployer, Understand Business Support Apprenticeships
#AskAnEmployer anything you'd like to know about Business Admin and Customer Service Apprenticeships at our online event
About the session
An information day. lead by our very own Michelle, for both businesses looking to upskill existing or new staff, and for individuals thinking about an apprenticeship as the next step in work.
Apprenticeships lead to fresh, up-to-date skills which are put into practice straight away.
This 45-minute session is an introduction to our Business Administration and Customer Service Apprenticeships which will tell you everything you need to know about our upcoming Apprenticeship opportunities.
The session will cover some of the most important points when it comes to our Business Admin and Customer Service Apprenticeships.
- Overview of the Futures Group
- Apprenticeship Overview
- Knowledge, Skills & Behaviours
- Overview of the qualification
- Off the Job – what is it?
- Starting Point Initial Assessment & Scheme of Work
- Skills Forward
- Next steps – Learner & Client
- Questions
Our Business Admin Apprenticeships cover all aspects of administration duties within a business, including:
- Use of multiple IT packages and systems and the ability to accurately produce
documents - How to effectively make decisions and deal with challenges
- Understanding the importance of building and maintaining positive relationships within
your team and across your organisation - Organising and prioritising workload
Our Customer Service Apprenticeships are offered at both Level 2 and 3 to provide extensive knowledge and skills needed by individuals in a customer-facing role, including:
- Knowing who your internal and external customers are and adapting your style to meet their individual needs
- Building trust with customers and using different communication styles when working with them
- Understanding what drives customer loyalty, retention and satisfaction and the impact this has on your organisation
- How to successfully resolve complex issues, learn from customer service complaints and make improvements
We’re proud to offer complete support for our apprentices, including:
- Regular emails with invitations to local and national networking events, both online and in-person (Covid permitting) - hosted a variety of digital professionals
- Both group sessions and individual 121s
- Regular drops in sessions to catch up with mentors and other apprentices in their cohort.