Customer service skills are vital for almost every job and most industries. You only have 7 seconds to make a good first impression!
In many roles, you're often the first point of contact, helping customers over the telephone, face to face, by email and via social media. You'll answer queries, give advice, take orders and much more. It can be fast-paced, with lots of variety and opportunities to discover more about different parts of the business.
You'll learn crucial skills to help you communicate with customers. It'll be your job to make their experience positive and friendly and deliver the very best customer service. Your helpful nature and knowledge of the business will make sure you get the best outcome for everyone.With the experience and qualification, you'll have many roles and industries to choose from and opportunities for progression into senior positions.