Retail Assist Recruitment Day Nottingham

  • When: 16 January 2020
  • Starting: 10:00
  • Ending: 12:30
  • Where: Futures Nottingham, The Hub, 40 Friar Lane, Third floor, Nottigham, NG1 6DQ

About the Information Day

Futures for Business are proud to be working in conjunction with Retail Assist, who provides retailers and hospitality operators with a central point of contact to log IT or Facilities Management issues faced across the business, from front-line store staff to Head Office. Futures for Business are supporting Retail Assist with their recruitment for apprenticeship Call Analyst vacancies, who will be the first point of contact for the users of our Helpdesk service, to answer incoming phone calls and emails, and ensure they are followed through to resolution, while maintaining a professional and friendly manner at all times.

The information day will consist of:

  • A 30 minute presentation including an explanation of who we are, an overview of the qualification/s and the course timetable.
  • A chance for you to visit our centre and meet the Employers.
  • The opportunity to ask any questions and gain professional Information, Advice and Guidance on your suitability for the course.
  • Short initial assessments in maths and English to ensure you are going onto the right level qualification.

This session is an opportunity for you to find out about the course and register your interest. It will last approximately 2 hours so please allow time for this, if you have any prior commitments then please let us know in advance.


About our courses

Course start date: Tuesday 21st January 2020
Course duration: 12 days
Qualifications: City & Guilds Level 1 in Customer Service & City & Guilds Level 1 in Employability

Futures for Business are proud to be working with Retail Assist in order to offer the residents of Nottingham, Nottinghamshire and the East Midlands a chance to upskill themselves by completing a three week training course where they will gain a good understanding of the importance of providing excellent customer service by showing them how to both represent themselves and the organization to the customers of Retail Assist as would be expected.

Through this short course, learners will gain an understanding of key topics including:

  • Through this short course, learners will gain an understanding of key topics including:
    • The importance of appearance and behaviour in customer service
    • Communicating effectively with customers
    • Working in customer service
    • Applying legislation, regulation and organisational procedures for customer service
    • Handling telephone calls from customers
    • Recording and communicating customer problems
    • Going above and beyond within customer service
    All learners who successfully complete the course will be guaranteed an interview for a paid apprenticeship position with Retail Assist.


Meet the trainer

Caroline Killen

Pre-Employment Coach

I really enjoy my job and most of the time you’ll hear my laughter around the centre. I have worked as a Pre-Employment Vocational Coach for Futures for about 18 months and within that time have supported so many amazing people into both further training and employment. I teach Business Admin, Customer Service, Basic IT and Employability and try to bring as much fun and enthusiasm as I can to my lessons to enable people to thrive, reach their potential and really enjoy their learning experience. Outside of work I spend time with my family, pottering in the garden and going for long walks with my two fur babies.


Who Can Attend

You can attend this course if you:

  • Are aged 19 years old or over (must have turned 19 by 31st August 2019)
  • Have lived in the UK or a European Economic Area (EEA) Member state for the last three years or more or be an Individual or Asylum Seeker with certain types of immigration status*
  • Are actively seeking employment and claiming an unemployment benefit of either: Universal Credit, Job Seekers Allowance or Employment Support Allowance (WRAG) **
  • OR Must be earning under £16,009.50 annual gross salary and be able to commit to the course.

* Please contact us for further information on immigration status
** Other state benefits may be accepted, please contact us for further information


Book your place

  1. Call 0345 266 9799
  2. Speak to your Job Centre Plus Work Coach
  3. Email referral@futuresforbusiness.com