Customer Care Support Apprentice at Yu-Energy

Level 3 Business Administrator

Employer Yu-Energy

2 Horizon Pl, Mellors Way, Nottingham
NG8 6PY
Vacancy type Apprenticeship
Weekly working hours Monday to Friday, 9am – 5.30pm Total hours per week: 37.50
Salary £12,000
Location Nottinghamshire
Closing Date 15 December, 2021 at 17:00
  • About the employer
  • Description
  • Yu-Energy

    Yü Energy are one of the UK’s fastest growing business energy suppliers, serving thousands of companies across the country. We’re on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices. We’ve got ambitious plans for the future which means lots of exciting career progression opportunities. And you could be part of it!


  • Vacancy description

    • Assisting with inbound & outbound telephone & email queries
    • Learning to develop relationships whilst providing excellent customer care
    • Developing skills to manage deadlines and stakeholder’s expectation
    • Assisting with email allocation from inboxes and managing time
    • Administration of Meter Readings in the billing system
    • Identifying and resolving customer complains at point of contact
    • Developing & Learning relationship skills with key stakeholders (Internal & External)
    • Assisting with recording written information on systems

    Requirements and prospects

    Desired skills

    • Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
    • Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
    • Motivated – You have a can-do attitude & love to learn & develop new skills
    • Time Management – You’re able to manage time effectively, working under pressure & managing
    • Accuracy – Good level of accuracy & attention to detail
    • Personal qualities
    • Friendly – You’re always polite & speak to people with respect
    • Ambitious – You don’t just want another job, you want a career
    • Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable

    Desired qualifications

    GCSE Grade A-C in Math & English or Equivalent

    Future prospects

    Level 3 Business Administration Apprenticeship

    Things to consider

    • 22 days annual leave (increasing to 24 days after 1 years’ service)+ bank holidays
    • Training and development opportunities
    • Employee perks and support
    • Recognition and reward
    • Competitive health benefits
    • Plus, many more