Warranty Administrator

Achieving industry-led standards of processing efficiently and cost con

Employer Kimberley - The Caravan & Motorhome People
Vacancy type Job: Full - Time
Weekly working hours 8am -6pm 40Hrs Mon-Friday. Saturday 8am-12:15pm
Salary £20k - £23k per year
Location Nottinghamshire

Eastwood Rd, Kimberley, Nottingham
NG16 2HX
Closing Date 31 May, 2022 at 17:00
Other details This vacancy is open to applicants who are currently not working. Well For Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.
  • About the employer
  • Description
  • Kimberley - The Caravan & Motorhome People

    Kimberley Caravans of Nottingham has grown to be one of the largest new and used caravan dealerships in the East Midlands. Starting off in the early 1980's as a single plot of land for a few caravans, Kimberley's Nottingham dealership has grown into the large, successful caravan dealership that it is today.


  • Reporting to the Aftersales Manager

    Department: Aftersales

    Main Duties

    ·        Liaise with service advisors to ensure compliance of warranty paperwork presented prior to claim progression

    ·        Ensure all submissions for warranty and good will claims are accurate and processed in a timely manner

    ·        Ensure revenue is maximised by maximising warranty claims and invoicing, and by maintaining up to date knowledge of warranty procedures and warranty cover given on the variety of vehicles sold, whilst ensuring faulty parts are returned for credit and unused parts are returned to stock

    ·        Upload warranty claims on to manufacturer’s portals

    ·        Chase any debts outstanding with manufacturers

    ·        Dispute any underpaid claims with manufacturers

    ·        Take responsibility for managing warranty ledger through to pay out of claims

    ·        Applying company policies and procedures correctly to achieve the highest level of customer service

    Achieving industry-led standards of processing efficiently and cost con

    Skills and Experience

    Previous motor industry experience in a warranty role

    Excellent communication skills and the ability to build strong working relationships, both internally and externally with manufacturers and customers

    Excellent time management skills, prioritising daily workload to ensure all deadlines are met

    Methodical and thorough approach to ensure accuracy

    Confident in both telephone and written communication

    Excellent IT skills

    Training

    Systems training will be provided, including one week’s training with the Aftersales department at the Darlington Branch

    Training will also be provided by the Accounts department at Nottingham with specific regards to warranty ledger

     

    Free Parking