Coach Traffic Officer - Duty Support Officer

With over 100 years of experience, the Skills Group is proud to be a family-run business in the heart of Nottinghamshire, providing a range of award-winning coach holidays, specialised private hire and group travel.

Employer Skills Group
Vacancy type Job: Full - Time
Weekly working hours fixed shift Rota system of (4 on/4 off) the shifts are 12 hours to be worked around the flexibility of the business
Salary Starting at £23,000.00 per year
Location Nottingham City

Belgrave Rd, Bulwell, Nottingham
Closing Date 30 April, 2022 at 17:00
Other details This vacancy is open to applicants who are currently not working. Well For Work is a fully funded ESF project run by Futures and its partners with the aim of supporting unemployed people into sustainable employment.
  • About the employer
  • Description
  • Skills Group

    Founded by Arthur, Skills Motor Coaches originated in Nottingham in 1919 and is now run by brothers Nigel Skill (Group Chairman) and Simon Skill (Financial Director), alongside Pete Hallam (Operations Director). The Skills Group provides an award-winning choice of great value holidays, breaks, events and day excursions throughout Great Britain and Europe

  • We are currently recruiting for a Duty Support Officer in our Operations Team who will be responsible for overseeing the day to day operation to drive our workforce to maintain a high standard of customer service.

    Key responsibilities include delivering the operational strategy delivery of the Groups, day hire, contracts, tours, National express, feeders operational paperwork with uploading our duty boards and loading charts.

    You will be responsible for the allocation of equipment to our workforce and the control of stock.

    You will partner and work closely with our engineer department, Drivers, Allocating officers and liaison with our insurance department.

    Looking at timekeeping absents records and allocation of work ensures we are organised with structured handovers.

    Qualifications, Skills and Background

    • Strong Problem-Solving capability’s and be adaptable under pressure
    • Quality Focus with Drive and motivation to work in a team and individually
    • Organise and monitor incoming calls and outgoing excel data and the process flow
    • Desire to work in an exciting Process driven team to lead Improvement with rapid change
    • An Open-Minded Quality Approach with a methodical method
    • Excellent Communication skills with an analytical approach
    • Ability to handle conflict with resolution and be customer focused
    • Lead with drive and passion to investigate situations and empower our business
    • Ability to retain and process large amounts of technical information
    • Ability to use initiative with time management deadlines
    • Confident with the latest technology, Basic IT Skills Essential for Word, Outlook, SharePoint and Excel


    Car and PCV driving license holder Previous experience of software such as Distinctive systems coach manager, Roseville systems T3, True tac, True time Odyssey Fuel management system, Webfleet tracking software from tom-tom, Traffilog tracking system and Alcolock


     20 days holidays