Operations Apprentice - Business Admin level 3 (3 x vacancies)
To support the Operations Department with support queries within the Transfers Team & Operations Support Team to support different areas within the business. The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels.
|Apprenticeship||Business Administration level 3|
|Weekly working hours||Monday to Friday, 9am-5.30pm|
|Salary||£12,000 per year|
|Closing Date||12 February, 2021 at 17:00|
|Other details||• GCSE, Grade A-C in Math and English or equivalent • Good Office 365 skills including Excel, PowerPoint and Word|
About the employer
3 x vacancies; 1 x billing department and 2 x resolution team (Customer care + Ops Support) Learning to assist with inbound & outbound email queries • Learning to support Operations/Transfers Advisors with queries • Developing skills to manage deadlines and stakeholder’s expectation • Assisting with email inboxes and managing time • Administration of Meter Readings into the billing system • Learning & developing numerical skills • Developing & Learning relationship skills with key stakeholders • Assisting with recording written information on systems • Ability to work under pressure and manage multiple deadlines • Willing to learn & develop new skills • A good accuracy of attention to detail • Able to manage time effectively • Flexible, adaptable and a strong team player We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post, we advise you to complete and submit your application form/ CV (use as relevant to the application procedure for apprentices) as soon as possible. By applying for this vacancy, you have given your consent to share your information with the employer on this advert. Due to the high number of applications we receive, if we have not replied within 7 working days, please assume you have been unsuccessful.
The Operations Department prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.
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