Doctors Receptionist/Administrator– Customer Service l2 Apprenticeship
To provide a high level of administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy.
|Employer||Ivy Medical Group - Doctors Surgery|
|Weekly working hours||Full time hours, Monday to Friday|
|Salary||£5 per hour, rising to minimum wage after completion of apprenticeship|
|Closing Date||13 November, 2020 at 17:00|
About the employer
Action requests for patient medication via telephone systems, tasks and emails
Request, update and complete query messages on system logs
Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information
Check and process new patient registrations
Manage practice emails
Manage and update patient information notice boards and leaflets
Franking and posting of mail as requested
Identify relevant clinical information contained in patient correspondence and code correctly in the patient record
Forward necessary letters to clinicians for information ie medication changes/referrals
Deal with queries relating to coding
Maintenance of paper records filing system
Process appointment requests for today/future appointments from patients by telephone and in person
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions/pathology requests to patient and checking names and address
Be able to cover all reception positions as necessary
The post-holder must maintain the confidentiality of information about patients’ staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles.
Experience of SystmOne clinical system desirable
Experience of Microsoft Office software
Experience of dealing with the public/patients
Experience of working in a public facing reception environment
Medical terminology a benefit
GCSE Maths & English grade C or above
Excellent computer skills
Excellent communication skills
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to work as part of an integrated multi-skilled team
Pleasant and articulate
Able to work under pressure and in a changing environment
Able to use own initiative
Apprenticeships give you fantastic experience in the working world and show employers that you can ‘hit the ground running’. Hands-on training gives you a real chance to put your skills into practice and helps you to gain more confidence in a working environment.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post, we advise you to complete and submit your application form/ CV (use as relevant to the application procedure for apprentices) as soon as possible.
By applying for this vacancy, you have given your consent to share your information with the employer on this advert.
Due to the high number of applications we receive, if we have not replied within 7 working days, please assume you have been unsuccessful.
Ivy Medical Group - Doctors Surgery
Small, friendly Doctors Surgery
3 surgeries in group
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