Doctors Receptionist/Administrator– Customer Service l2 Apprenticeship

To provide a high level of administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy.

Employer Ivy Medical Group - Doctors Surgery
Apprenticeship 2
Weekly working hours Full time hours, Monday to Friday
Salary £5 per hour, rising to minimum wage after completion of apprenticeship
Closing Date 13 November, 2020 at 17:00
  • Description
  • About the employer

  • Admin:

    Action requests for patient medication via telephone systems, tasks and emails

    Request, update and complete query messages on system logs

    Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information

    Check and process new patient registrations

    Manage practice emails

    Manage and update patient information notice boards and leaflets


    Franking and posting of mail as requested


    Additional roles:

    Identify relevant clinical information contained in patient correspondence and code correctly in the patient record

    Forward necessary letters to clinicians for information ie medication changes/referrals

    Deal with queries relating to coding

    Maintenance of paper records filing system



    Process appointment requests for today/future appointments from patients by telephone and in person

    Receiving patients, consulting with members of practice team

    Handing completed repeat prescriptions/pathology requests to patient and checking names and address

    Be able to cover all reception positions as necessary


    The post-holder must maintain the confidentiality of information about patients’ staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles.






    Experience of SystmOne clinical system desirable

    Experience of Microsoft Office software

    Experience of dealing with the public/patients

    Experience of working in a public facing reception environment


    Medical terminology a benefit

    GCSE Maths & English grade C or above

    Excellent computer skills

    Excellent communication skills



    An understanding, acceptance and adherence to the need for strict confidentiality

    Ability to use own judgement, resourcefulness and common sense

    Ability to work without direct supervision and determine own workload priorities

    Ability to work as part of an integrated multi-skilled team

    Pleasant and articulate

    Able to work under pressure and in a changing environment

    Able to use own initiative


    Apprenticeships give you fantastic experience in the working world and show employers that you can ‘hit the ground running’. Hands-on training gives you a real chance to put your skills into practice and helps you to gain more confidence in a working environment.

    We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post, we advise you to complete and submit your application form/ CV (use as relevant to the application procedure for apprentices) as soon as possible.

    By applying for this vacancy, you have given your consent to share your information with the employer on this advert.

    Due to the high number of applications we receive, if we have not replied within 7 working days, please assume you have been unsuccessful.

  • Ivy Medical Group - Doctors Surgery

    Small, friendly Doctors Surgery 

    3 surgeries in group