Customer Service Apprentice l3 / Account Manager

Cema Vending have an exciting opportunity to work with a local company providing business refreshment solutions to a wide variety of businesses across the East Midlands and nationally.

Employer Cema Vending
Apprenticeship Customer Services level 3
Weekly working hours Full time 40 hours, Monday to Friday
Salary £12,000 per year
Closing Date 20 November, 2020 at 17:00
  • Description
  • About the employer

  • The position will be office-based in Nottingham and involve liaising with customers, suppliers and the marketing team via phone and email.  You will help to send out customer specifications and pricing, process orders using our online ordering system. Help train customers on using our online ordering system.  The role is required to be flexible and will require organisational and communications skills along with customer management skills.

    Your position will include learning and developing practical skills, participating in classes and workshops on and offsite and completing the tests and assignments as set out in the apprenticeship programme.

    Key Duties:

    • Making outbound calls to customers via telephone and email
    • Answering incoming calls as required
    • Raising quotations and orders
    • Updating customers with updates on orders
    • Working on customer account management
    • Learn other aspects of customer service activity including document control and logistics
    • Attend college as required by the apprenticeship programme (20% of job training)
    • Maintain a working logbook for review during apprenticeship

    Key skills and requirements:

    • Great telephone manner and clear communication skills
    • Good organisational skills
    • Attention to detail and accuracy
    • Have a willingness to learn
    • Be self-motivated
    • To enjoy working within a small team (4-7 in the team)

     

    Job type: full-time, 40 hours per week,

    Monday to Friday

    £12,000 salary (£5.76ph)

     

    Apprenticeships give you fantastic experience in the working world and show employers that you can ‘hit the ground running’. Hands-on training gives you a real chance to put your skills into practice and helps you to gain more confidence in a working environment.

    We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post, we advise you to complete and submit your application form/ CV (use as relevant to the application procedure for apprentices) as soon as possible.

    By applying for this vacancy, you have given your consent to share your information with the employer on this advert.

    Due to the high number of applications we receive, if we have not replied within 7 working days, please assume you have been unsuccessful.

  • Cema Vending

    Cema Vending is the leading vending machine company in the East Midlands, supplying businesses with high quality vending machines in Nottingham, Derby and the surrounding areas.

    We pride ourselves on offering exceptional service and the latest cutting edge technology to provide our clients with a full range of vending solutions.
    In addition to being experienced vending machine suppliers, we also have a wholesale offering, providing you with everything you need to refill your vending machine yourself.

    Meanwhile, our online customer ordering portal allows you to place orders 24 hours a day for fast and convenient re-ordering at very competitive prices.