Customer Service Apprenticeship - Sales Team
DR Electrical is our retail brand, the company has one of Leicestershire’s largest showrooms for washing machines, cookers, dishwashers, fridge-freezers and range cookers.
|Employer||DR Electrical Installations Limited|
|Weekly working hours||9-5 Monday to Saturday (Alternate Saturdays)|
|Salary||£5.00 per hour|
|Closing Date||23 April, 2021 at 17:00|
About the employer
You will be working closely with the sales director and service manager They will delegate certain tasks. But in general these are the main duties and delegations :
· Able to communicate on the phone and in the showroom
· Responsible for the booking of service calls
· React to customer complaints and help put a resolution on place
· Help and advice on appliance purchases
· Able to move large stock items.
· Assist in cleaning the showroom, office and staff area
· In charge of the checking and sorting of emails
· Assist in shop display and merchandising
· Help put together sales quotes and repair quotes (including the sourcing of parts and pricing)
· Assist in website maintenance – updating features, prices, promotions
· Assist in social media posts banners
· Manage website virtual assistant chat feature
· Complete all damage returns paperwork
· General filing duties ie FCA compliance, PCI compliance
· Assist in drawing up rental contracts and collecting information
· Learn sales techniques and how to sell using consumer finance
Desirable: Some prior experience of selling online, helping others, working in a public facing role or voluntary work that demonstrates the ability to follow instructions and take ownership of their own work.
Essential: GCSE Literacy and Numeracy and ICT, Grade 5 and above. Good communication skills – both verbally, and written.
DR Electrical Installations Limited
DR Electrical was started in Leicester, in 1971 by Leonardo De Rienzo.
DR Electrical is our retail brand, the company has one of Leicestershire’s largest showrooms for washing machines, cookers, dishwashers, fridge-freezers and range cookers. This is backed up with a large warehouse full of stock and click and reserve website showing live stock levels and a sales team with expert knowledge. As we are centrally located we deliver all over the midlands region.