Kickstart: Trainee Careers Advisor (Norfolk & Suffolk)

Learn the skills needed to be an amazing Careers Advisor

Employer The Futures Group

Norfolk & Suffolk
Vacancy type Kickstart
Weekly working hours Monday - Friday 9am - 3:30pm (including 30 minute break)
Salary National Minimum Wage
Location 26
Closing Date 30 September, 2021 at 17:00
  • About the employer
  • Description
  • The Futures Group

    The Futures Group support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, our services are clear, enterprising and bespoke.


  • Job Description

    As a Trainee Careers Advisor you will be learning on the job to work with our experienced IAG advisors to support the delivery of impartial careers information, advice and guidance to adults within the company’s contract delivery areas.

    To support a team to deliver individual targets relating to both volumes and quality in line with contract compliance, including tracking and monitoring the progress of customers/clients into learning and employment.

    Supporting group information sessions to adults which:

    1. Complement the DWP’s employability and skills agenda
    2. Adds value to educational courses within colleges and training providers
    3. Support the ambition of employers to develop and upskill their workforce

    To engage in and promote outreach activities to extend the service to customers who may not ordinarily engage with the National Careers Service through our partners

    To maintain accurate records using the Touchpoint data base to support caseload management of customers, focusing on progression of customers into Learning and Employment

    Gathering customer feedback through a variety of channels

    To actively contribute ideas to the company leading to new delivery opportunities.

     

    Person Specification

    A willingness to work towards NVQ in Careers Information Advice and Guidance

    IT Skills – Understanding of Microsoft Office packages and basic IT skills

    Ability to use Social Media to engage with the wider public

    Good communication skills with a wide range of people

    Able to prioritise workload, manage time and work in a target driven environment, whilst maintaining quality standards

    Self-motivated, proactive and enthusiastic with a can do attitude

    A passion to deliver excellent customer service, follow up and communicating with a caseload of clients.

    A willingness to embrace a varied range of methods to deliver services; e.g. text, email, telephone, social media.

     

    Training and Development provided

    The successful candidates will receive training in Employability Skills, working with technology to speak with customers, working safely, time management, organisation skills and handling confidential data.

    They will also receove on the job coaching and mentoring, a monthly one2one with line manager and continued support to learn on the job to do the role.

    Training given:

    • Working towards your NVQ in Information, advice and Guidance
    • Safeguarding Training
    • Prevent Training
    • GDPR Training