Apprentice IT Technician at East Coast Fittings

Level 3 Information Communications Technician

Employer East Coast Fittings

Gaddesby Lane Leicester
LE7 4YH
Vacancy type Apprenticeship
Weekly working hours 8 - 5 Monday – Thursday, 8 - 2 on Fridays.
Salary £195 per week
Location Leicestershire
Closing Date 31 January, 2022 at 17:00
  • About the employer
  • Description
  • East Coast Fittings

    ECF Ltd is a family run business offering an extensive product range to the kitchen, bedroom and bathroom industry. We have more than 35 years of experience in the manufacture and supply of furniture and components, and occupy over 100,000 sq.ft of manufacturing, warehousing and office space in rural Leicestershire.


  • Futures for Business/Impact Apprenticeships are recruiting an Apprentice IT Technician on behalf of East Coast Fittings

    This role should cover day to day maintenance of software / hardware / miscellaneous technical problems.

    • Ensure workstations meet minimum criteria to be in an acceptable working condition
    • Anti-virus software
    • Printer installed
    • Microsoft Office installed
    • Intact IQ installed
    • Liaise with relevant external suppliers on technical issues
    • Computers
    • Printers
    • Network
    • Phone System
    • Keep a log of technical faults and identify reoccurring issues
    • Check backup logs
    • Maintain external equipment such for TSM’s
    • Laptop
    • Printer
    • Mobile
    • Maintain up-to-date structure of ECF network setup / desk layout / computer maps
    • Setup new employees with basic requirements and install when required
    • E-mail address
    • Computer / Laptop
    • Monitor
    • Phone / headset
    • Mobile phones

    Software

    • Responsible for upkeep and development of internal platforms
    • Oak
    • Records incoming / outgoing calls into the business
    • Used by Internal Sales Manager to listen to call requests
    • Evolve
    • Provides call statistics and reporting for the business
    • Used by Internal Sales Manager and Reception to track live data on calls.
    • Avaya Manager
    • Setup and configuration for internal extensions
    • Setup and configuration for hunt groups / direct dials
    • Company directory
    • Microsoft Exchange / Active Directory
    • Email setup and configuration of user accounts.
    • Maintaining up-to-date records of current users throughout the business
    • Remove old accounts where possible

    Hardware

    • Oversee and manage support contracts for hardware and equipment
    • Printers
    • All Samsung devices are covered under a support contract where the toner is provided FOC.
    • Monitor stock levels on consumables and reports support ticket to suppliers.
    • All HP printers are standalone printers which you will also be responsible for Mobile Phones
    • Order new equipment where required
    • Allocate numbers to new members of staff
    • Retrieve old equipment from former employees and redistribute where required

    Desired skills

    Attention to detail

    Well organised

    I.T. Confident

    Personal qualities

    Works well in a team

    Friendly

    Desired qualifications

    GCSE Maths and English

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