Female Support Worker

Become a support worker, to build warm and trusting relationships with the service users, so we are looking for warm hearted people who are up to help!

Employer Creative Support

Alvaston, Derby
Vacancy type Job: Full - Time
Weekly working hours Full or Part time minimum of 16 Hours
Salary Up to £9.20 Per Hour dependant on Experience
Location Derby
Closing Date 1 January, 2022 at 17:00
Other details Well For Work is a new fully funded ESF project run by Futures and its partners to support unemployed people into sustainable employment. For those who aren’t ready to jump straight into work, individual support will be offered to develop confidence, skills and the ability to enter employment. These vacancies are only open to applicants who are currently unemployed.
  • About the employer
  • Description
  • Creative Support

    Creative Support currently provides person-centred services for people with a learning disability, autism and mental health needs. We also support people with a physical disability and older people with care and support needs, including people living with dementia.  Our range of services includes supported living, residential care, community support, respite services and domiciliary care. Creative Support is also a major provider of supported housing and we are proud of the quality of our accommodation schemes, many of which have been adapted to individual needs.

    The supported living services we offer for people with a learning disability are recognised for enabling people to enjoy fulfilling lives. We have developed services for people who have very complex needs under the Transforming Care policy agenda. We provide creative day opportunities which enable personal development, social inclusion and pathways into work. We deliver individually tailored support for people with autistic spectrum conditions and physical disabilities.

  • Main Duties:

    1. To develop and sustain warm and trusting relationships with service users and their families.

    2. To promote the self-esteem, happiness and emotional health of service users.

    3. To respect the person’s right to privacy and to ensure that their dignity is maintained at all


    4. To encourage and support service users in expressing their needs, views and concerns. To

    enable service users to make choices and decisions and to participate as fully as possible in

    planning and decision-making processes.

    5. To respect and promote the rights and entitlements of people with learning disabilities, and

    complex physical needs, to enable them to participate as fully as possible in their


    6. To develop person centred plans and support plans with service users which identify the

    ways in which they prefer to be supported and their chosen activities and goals. To respond

    flexibly to the changing needs and choices of individuals.

    7. To enable service users to become as independent as possible and to grow in confidence,

    competence and personal effectiveness in the following areas:

     Social skills/relationships

     Personal care & hygiene

     Daily living skills

     Using community resources and facilities

     Social, leisure and work activities

     Self organisation and coping abilities

     Personal safety

    8. To support people who express their needs through challenging behaviour by using

    appropriate strategies as specified by the Person Centred Plan.

    9. To ensure that the communication needs of service users are met creatively in accordance

    with their preferences and needs, and work within Creative Support’s confidentiality policy.

    Authorised by: Date Authorised: Page Number: 3

    10. To ensure that service users receive all necessary advice, care and regular health checks to

    ensure their physical health and well being. To promote nutrition, relaxation, exercise and a

    healthy lifestyle; and to inform other professionals where there may be any changes to


    11. To support service users in developing a socially valued lifestyle which includes a varied

    range of culturally and age appropriate experiences, building on the strengths, interests and

    aspirations of the service user. To enable people to access social, leisure, work and

    educational opportunities, whilst not being exposed to unacceptable risks. To devise positive

    risk management plans.

    12. To assist service users in the administration and monitoring of prescribed medication in

    accordance with the Scheme’s Medication Policy.

    13. To safeguard service users from harm and to work within the safeguarding adults policies of

    Creative Support and Derby City Council.

    14. To take appropriate action in the event of unforeseen emergencies, ensuring that the Area

    Manager and the Supported Living Service Manager are informed promptly.

    15. To follow Health and Safety guidelines carefully and to alert Managers immediately of any

    concerns in relation to Health and Safety issues.

    16. To contribute to project records, individual case files and to record all financial transactions

    involving service users within agency guidelines.

    17. To contribute to service users’ person centred reviews, through the provision of verbal and

    written reports and by attending Support Planning meetings. To empower the individual

    supported to prepare for and contribute actively to their reviews.


    18. To notify your Line Manager of planned whereabouts and to submit accurate timesheets


    19. To accept support, supervision and guidance from senior colleagues, and attend training

    where required.

    20. To comply with and to implement the Equal Opportunities Policy.

    21. All employees should be aware that due to the nature of work Creative Support undertakes

    there is a requirement to support service users with daily living skills and individual activities

    which will include moving and handling and may involve supporting people with personal

    care needs.

    22 In accordance with the Health and Social Care Act 2008, to actively participate in the

    prevention and control of infection within the capacity of the role.

    Authorised by: Date Authorised: Page Number: 4

    23 To provide respectful personal care in accordance with the needs, wishes and preferred

    routines outlined in the individual’s personal support plans. Some individuals will require

    support with their physical/mobility disabilities and may require support in wheelchairs,

    using hoists and other appropriate equipment to meet personal needs.

    24 Any other duties as required.



    Pine Court, Derby Supported Living Service






    1 Ability to demonstrate a warm, person centred and affirmative

    approach to people with learning disabilities

    Interview Essential

    2 Confident and good sense of humour Interview Essential

    3 Able to drive service users’ vehicle Application

    & Interview


    4 Good verbal communication skills, able to listen sensitively to others Interview Essential

    5 Ability to engage with service users, to develop and sustain warm and

    trusting relationships

    Interview Essential

    6 Ability to demonstrate significant understanding of the needs of

    people with learning disabilities

    Interview Desirable

    7 Good written communication skills Application Desirable

    8 Ability to work constructively and co-operatively as part of a

    consistent team approach

    Interview Essential

    9 Ability to work safely and responsibly without direct supervision in

    service users homes (following training)

    Interview Essential

    10 Ability to liaise in a professional manner with other agencies and to

    work in a positive way with the families and friends of service users

    Interview Essential

    11 Understanding of the person centred aims and principles of Creative

    Support and ability to put these into practice


    & Interview


    12 Ability to demonstrate respect for difference and diversity Application

    & Interview


    13 Ability to enable people to enjoy developmental opportunities

    without being exposed to unacceptable risks

    Interview Essential

    14 Knowledge of helpful approaches, strategies and interventions in

    working with people with learning disabilities, physical/sensory

    disabilities, or challenging behaviour


    & Interview


    15 Ability to use a range of helpful communication techniques Application

    & Interview


    16 Experience of supporting people with learning disabilities

    physical/sensory disabilities or similar




    17 Life experience and confidence in relating to people from a variety of



    & Interview


    18 Possession of NVQ2/3 or other relevant social care qualification Application



    19 Good standard of general education Application



    20 Willingness to work flexible hours according to needs of agency and

    service users

    Interview Essential

    21 Willingness to attend training courses and events Interview Essential

    22 Willing to accept feedback and guidance and to be accountable to

    colleagues and managers

    Interview Essential

    23 Ability to support service users with their physical health needs, this

    may include pushing wheelchairs and using hoists of which a degree


    Pre-Emps &

    Desirable of physical fitness will be required Exercise

    24 Willingness to work evenings and weekends as required

    Application & Interview Desirable



    20 days plus 8 statutory days (pro rata for part-time).

    Bank Holidays:

    An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for

    working evenings, weekends or any other public holiday.

    Care Certificate and Level 2/3 Health & Social Care Diploma:

    All employees will be required to undertake and complete the Care Certificate. Following the

    successful completion of the probationary period staff are automatically enrolled onto Level 3

    Health and Social Care Diploma. If you hold NVQ/Diploma 2/3 Health and social care or equivalent

    you will of course not need to do the award again, but we may support you to undertake


    Birthday Holiday Bonus:

    After two years of continuous service you will be permanently entitled to one additional day (pro

    rata for part time employees) annual leave to be taken two weeks either side of your birth date. If

    you do not take this additional day within that period you will lose this entitlement for that year.

    This bonus will only come into effect in the leave year after two full years’ service. Staff who are on

    maternity, paternity, adoption and sick leave at the time of their birthday will be entitled to take this

    additional leave upon their return to work.