Support Worker

Become a support worker, to build warm and trusting relationships with the service users, so we are looking for warm hearted people who are up to help!

Employer Creative Support

Sinfin, Derby
Vacancy type Job: Full - Time
Weekly working hours Full Time or Part time work available minimum of 16 Hours
Salary Up to £9.20 Per hour
Location Derby
Closing Date 1 January, 2022 at 17:00
Other details Well For Work is a new fully funded ESF project run by Futures and its partners to support unemployed people into sustainable employment. For those who aren’t ready to jump straight into work, individual support will be offered to develop confidence, skills and the ability to enter employment. These vacancies are only open to applicants who are currently unemployed.
  • About the employer
  • Description
  • Creative Support

    Creative Support currently provides person-centred services for people with a learning disability, autism and mental health needs. We also support people with a physical disability and older people with care and support needs, including people living with dementia.  Our range of services includes supported living, residential care, community support, respite services and domiciliary care. Creative Support is also a major provider of supported housing and we are proud of the quality of our accommodation schemes, many of which have been adapted to individual needs.

    The supported living services we offer for people with a learning disability are recognised for enabling people to enjoy fulfilling lives. We have developed services for people who have very complex needs under the Transforming Care policy agenda. We provide creative day opportunities which enable personal development, social inclusion and pathways into work. We deliver individually tailored support for people with autistic spectrum conditions and physical disabilities.

  • Main Duties:

    1. To develop warm and trusting relationships with service users to encourage them to express their needs, views and concerns.


    2. To respect the service user’s right to privacy and to ensure that their dignity is maintained at all times.


    3. To be flexible and responsive to the needs of service users as directed by their Individual Support Plans.


    4. To advise and support service users in all aspects of managing their tenancy and maintaining the safety, hygiene and comfort of their home.


    5. To promote the service user’s self esteem and enable them to express their preferences and make choices and decisions.


    6. To enhance the confidence and coping abilities of service users through encouragement and positive feedback. To enable service users to develop skills in planning and self organisation and to encourage them to maintain appointments and commitments.


    7. To advise, encourage and support service users so as to maximise their self-care and independent living skills.


    8. To support service users in budgeting and managing their finances and to ensure that they are able to maximise their income by liaising with Welfare Rights agencies.


    9. To support service users in meeting their cultural and spiritual needs and in expressing their personal identity.


    10. To encourage service user’s to identify their strengths and interests and to support service users in accessing social, leisure, education and work activities.


    11. To enable service users to participate in their local communities and to enjoy the rights and responsibilities of citizenship.


    12. To advise and assist service users in obtaining appropriate move-on accommodation which meets their needs and enables them to make progress towards greater independence.


    13. To encourage service users to take as much responsibility as possible for their own physical and mental health and to access primary health care and other services.


    14. To assist in monitoring service users’ mental health and general well-being and to inform the Manager/Support Co-ordinator, CPN/Care Manager and relevant agencies of any concerns or significant changes in their needs and circumstances. To report any concerns regarding children or vulnerable adults with immediate effect to the Manager/Support Co-ordinator or the Duty/On Call Manager.


    15. To support service users in managing self medication programmes. To liaise with the service user’s Consultant, GP and CPN in respect of compliance with prescribed medication.


    16. To work within agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to senior staff, the Duty Manager/On Call Manager and relevant agencies.


    17. To maintain a high standard of customer care and to encourage feedback from service users and other agencies. To promptly report and document all complaints, suggestions and feedback.


    18. To maintain a warm and responsive approach to families and to report their feedback and concerns.


    19. To take appropriate action in the event of emergencies, ensuring that the Project Manager and the Support Co-ordinator or the Duty/On Call Manager is informed promptly.


    20. To follow Health and Safety guidelines carefully and to alert the Project Manager immediately of any concerns in relation to Health and Safety issues.


    21. To ensure that accurate records are kept in the prescribed format. To document all work undertaken in support of service users, their general progress, any concerns and any communication or liaison with other agencies.


    22. To ensure that all financial transactions relating to the project or service users are promptly and accurately recorded within the agreed guidelines.


    23. To contribute to service users’ reviews, through the provision of verbal and written reports and by attending Support Planning and Review Meetings. To work within the framework of the CPA and to liaise with the Care Co-ordinator and other professionals on a regular basis.


    24. To fulfil the role of Project Key Worker as required, under the direction of a senior member of staff.


    25. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involving supporting people with personal care needs.



    1. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly.


    2. To provide regular verbal and written reports to your Line Manager.


    3. To accept regular support and supervision from your Line Manager.


    4. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support.


    5. To comply with Creative Support’s Equal Opportunities Policy.


    6. To maintain confidentiality at all times, in accordance with the agreed policy.


    7. To identify training needs in discussion with your Line Manager and to attend training events and courses as required.


    8. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support.


    9. To undertake on the role of Shift Co-ordinator when required.


    10. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs.


    11. To provide respectful personal care in accordance with the needs, wishes and preferred routines outlined in the individual’s personal support plans. Some individuals will require support with their physical/mobility disabilities and may require support in wheelchairs, using hoists and other appropriate equipment to meet personal needs.


    12. Any other duties as required.



    Derby Learning Disability Service QUALITIES REQUIRED

    How Assessed

    Essential or Desirable?


    Good verbal communication skills and ability to listen sensitively to others




    Good written communication skills, with an ability to contribute to a record keeping system

    Application Form



    Good interpersonal skills and able to work as part of a team




    A basic understanding of learning disabilities

    Application & Interview



    Ability to provide sympathetic, emotional and practical support to service users

    Application & Interview



    A common sense approach to problem solving and an ability to deal with conflict and distress

    Application & Interview



    Ability to work without direct supervision in service user’s home

    Application Form



    Ability to liaise in a professional manner with other agencies




    An understanding of the aims and principles of Creative Support




    Understanding of Equal Opportunities Policies adopted by Creative Support




    Experience of providing care, support or domestic services to adults with special needs in a community or residential setting

    Application & Interview



    Experience of working with people with learning disabilities

    Application Form



    Experience of working with and relating to people from a wide variety of backgrounds

    Application & Interview



    Experience of working as a member of a team

    Application & Interview



    Willingness to work flexible hours according to needs of project, by mutual agreement




    Willingness to attend training courses and events




    Willing to participate in regular supervision with line manager




    To have a clean driving license

    Application Form



    Ability to support service users with their physical health needs, this may include pushing wheelchairs and using hoists, for which a degree of physical fitness will be required

    Application, Pre-Emps & Exercise




    20 days plus 8 statutory days (pro rata) for part-time.

    Part Time Work:

    Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees

    working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 15 hours per week.

    Bank Holidays:

    An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday.

    Level 2 and/or Level 3 Health & Social Care Diploma:

    All employees will be required to undertake and complete the Level 2 and/or Level 3 Health and Social Care Diploma, as a condition of their employment if you already hold NVQ 2 health and social care or equivalent qualification you will not need to do the award again, but we may support you to undertake a level 3 or other relevant qualification at our cost.

    Birthday Holiday Bonus:

    After two years of continuous service you will be permanently entitled to one additional day (pro rata for part time employees) annual leave to be taken two weeks either side of your birth date. If you do not take this additional day within that period you will lose this entitlement for that year. This bonus will only come into effect in the leave year after two full years’ service. Staff who are on maternity, paternity, adoption and sick leave at the time of their birthday will be entitled to take this additional leave upon their return to work.