Mental Health Recovery Support Worker

Become a support worker, to build warm and trusting relationships with the service users, so we are looking for warm hearted people who are up to help!

Employer Creative Support

Derby City Area – Mobile visiting people at home
Vacancy type Job: Full - Time
Weekly working hours Full time or part time minimum of 16 Hours
Salary Up to £9.30 Per Hour
Location Derby
Closing Date 1 January, 2022 at 17:00
Other details Well For Work is a new fully funded ESF project run by Futures and its partners to support unemployed people into sustainable employment. For those who aren’t ready to jump straight into work, individual support will be offered to develop confidence, skills and the ability to enter employment. These vacancies are only open to applicants who are currently unemployed.
  • About the employer
  • Description
  • Creative Support

    Creative Support currently provides person-centred services for people with a learning disability, autism and mental health needs. We also support people with a physical disability and older people with care and support needs, including people living with dementia.  Our range of services includes supported living, residential care, community support, respite services and domiciliary care. Creative Support is also a major provider of supported housing and we are proud of the quality of our accommodation schemes, many of which have been adapted to individual needs.

    The supported living services we offer for people with a learning disability are recognised for enabling people to enjoy fulfilling lives. We have developed services for people who have very complex needs under the Transforming Care policy agenda. We provide creative day opportunities which enable personal development, social inclusion and pathways into work. We deliver individually tailored support for people with autistic spectrum conditions and physical disabilities.

  • The Role:

    To provide person-centred housing related support adults with mental health needs in an accommodation setting. To be responsible for ensuring that outcomes are maximised, and service users achieve timely move on though the service and meets contract requirements.

    You will engage with service users to build trusting therapeutic relationships and offer practical support to enable them to build their daily living skills in accordance with their individual support plan. You will work closely with other professionals and agencies to provide a co-ordinated personalised service which meets the identified needs of individuals, promotes their recovery and improves their quality of life.


    Main Duties:

    1. To develop warm and trusting relationships with service users to encourage them to express their needs, views and concerns.


    2. To develop strong partnership links with the full range of external agencies and professionals to ensure that service users can access additional care and support to meet their individual health and social care needs (including assistive technology, aids and adaptations).


    3. To respect the service user’s right to privacy and to ensure that their dignity is maintained at all times.


    4. To achieve positive outcomes through developing and implementing person centred care plans which outline goals and aspirations for the future.


    5. To be flexible and responsive to the needs of service users and their families as directed by their person centred plans/recovery plans.


    6. To support service users to develop and regain life skills and confidence, to make choices and to retain control over their lives.


    7. To promote the service user’s self esteem and enable them to express their preferences and make choices and decisions.


    8. To enhance the confidence and coping abilities of service users through encouragement and positive feedback.


    9. To support service users in maintaining their emotional wellbeing and managing their mental health, to manage symptoms and promote recovery. To contribute to the development of recovery plans and WRAPs.


    10. To assist and support service users with general activities of daily living including:

    ·        Shopping

    ·        Meal Preparation

    ·        Cleaning and general household tasks

    ·        Attending Hospital or GP Appointments

    ·        Taking Part in Meaningful activites


    11. To support service users in budgeting, avoiding debt and managing their finances and to ensure that they are able to maximise their income and enjoy a good quality of life by liaising with Welfare Rights agencies.


    12. To support service users to manage their accommodation and to maintain the safety, hygiene and comfort of their home.


    13. To encourage service users to utilise any aids, adaptations or assistive technologies which promote their safety and independence.


    14. To support service users in building and sustaining their social networks and enjoying relationships with families, friends and neighbours. To encourage the use of informal and peer support.


    15. To support service users in meeting their cultural and spiritual needs and in expressing their personal identity.


    16. To encourage service users to identify their strengths and interests and to support service users in accessing social and leisure activities.


    17. To enable service users to participate in their local communities, to engage with sources of informal and peer support and to enjoy the rights and responsibilities of citizenship.


    18. To promote a healthy, active lifestyle and to give person-centred advice and support in respect of diet, exercise, stress reduction, smoking cessation, weight loss and the management of long term health conditions.


    19. To support service users to source and move on into more independent accommodation.


    20. To inform the Manager, Care Manager and relevant agencies of any concerns or significant changes in the needs and circumstances of service users. To report any concerns regarding children vulnerable adults or children with immediate effect to the Manager/Support Co-ordinator or the Duty/On Call Manager.


    21. To support service users in complying with prescribed medication and self medication programmes. To liaise with the service user’s Consultant, GP in respect of compliance with prescribed medication. To report all side effects related to medication.


    22. To work within agreed risk management guidelines and to assist service users in reducing risks to themselves or others. To promptly report all concerns regarding risks to senior staff, the Duty Manager/On Call Manager and relevant agencies.



    23. To maintain a high standard of customer care and to encourage feedback from service users and other agencies. To promptly report and document all complaints, suggestions and feedback.


    24. To undertake health and safety tasks in relation to the accommodation unit. e.g weekly fire tests.


    25. To take appropriate action in the event of emergencies or crisis situations, ensuring that the Team Manager or the Duty/On Call Manager is informed promptly.


    26. To follow Health and Safety guidelines carefully and to alert the Project Manager immediately of any concerns in relation to Health and Safety issues.


    27. To ensure that accurate records are kept in the prescribed format. To document all work undertaken in support of service users, their general progress, any concerns and any communication or liaison with other agencies.


    28. To ensure that all financial transactions relating to the project or service users are promptly and accurately recorded within the agreed guidelines.


    29. To contribute to service users’ reviews, through the provision of verbal and written reports and by attending Support Planning and Review Meetings.


    30. To carry a caseload and to diligently fulfil the role of Senior Support Worker as required.


    31. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs


    32. To notify your Line Manager of planned whereabouts and to submit accurate timesheets weekly.


    33. To provide regular verbal and written reports to your Line Manager.


    34. To accept regular support and supervision from your Line Manager.


    35. To carry out all work in a manner consistent with the person centred values and aims of Creative Support.


    36. To comply with Creative Support’s Equal Opportunities Policy.


    37. To maintain confidentiality at all times, in accordance with the agreed policy.


    38. To identify training needs in discussion with your Line Manager and to attend training events and courses as required.


    39. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support.


    40. To undertake on the role of Shift Co-ordinator when required.


    41. Any other duties as required.



    Derby Mental Health Service QUALITIES REQUIRED

    How Assessed

    Essential or Desirable?


    A warm approach and ability to positively engage service users




    Good verbal communication skills and interpersonal skills




    Good written communication skills, with an ability to contribute to a record keeping system




    Ability to work positively as part of a team




    A basic understanding of the needs of people with mental health support needs

    Application & Interview



    Ability to provide emotional and practical support to service users in ways which promote their dignity, independence and recovery




    Ability to work without direct supervision

    Application & Interview



    A common sense approach to problem solving and an ability to respond effectively in crisis or emergency situations




    Ability to liaise in a professional manner with other agencies




    An understanding of the person centred aims and principles of Creative Support




    Commitment to equal opportunities and anti-discriminatory practice

    Application & Interview



    Experience of providing support services to people in an accommodation based service.

    Application and Interview



    Good work ethic, timekeeping, attendance and reliability


    Interview & references



    Willingness to work flexible hours




    Willingness to respond positively to instructions and guidance from senior colleagues

    Interview and




    Car owner/driver, willing to use car for work related travel and to obtain business insurance




    Possession of NVQ 2 or higher social care qualification




    A basic understanding of the benefit system with the ability to complete benefit application forms





    20 days plus 8 statutory days pro rata.

    Bank Holidays:

    An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday.

    Care Certificate and Level 2/3 Health & Social Care Diploma:

    All employees will be required to undertake and complete the Care Certificate. Following the successful completion of the probationary period staff are automatically enrolled onto Level 3 Health and Social Care Diploma. If you hold NVQ/Diploma 2/3 Health and social care or equivalent you will of course not need to do the award again, but we may support you to undertake qualifications.

    Birthday Holiday Bonus:

    After two years of continuous service you will be permanently entitled to one additional day (pro rata for part time employees) annual leave to be taken two weeks either side of your birth date. If you do not take this additional day within that period you will lose this entitlement for that year. This bonus will only come into effect in the leave year after two full years’ service. Staff who are on maternity, paternity, adoption and sick leave at the time of their birthday will be entitled to take this additional leave upon their return to work.